Mercatus

Focus on quality, commitment with KPI & SLA
Sofia Founded 2018

Overview

About agency


Offices

Locations (2)

Headquarters

Sofia

ulitsa Yakubitsa 19, Sofia, Bulgaria, BG, Sofia, Bulgaria

Office 1

București

Calea Mosilor 25, București, Romania


Expertise

Focus

Services

40%40% Voice Services

20%20% Business Consulting

20%20% Non-Voice BPO & Back Office Services

10%10% IT Staff Augmentation

10%10% IT Managed Services

Non-Voice BPO Focus

40%40% Customer Service (Email/Chat)

30%30% Online Customer Support

30%30% Other Back Office Services

Call Centers

40%40% B2B lead generation & qualification

20%20% Customer support/experience

20%20% B2B Appointment setting

10%10% Inbound appointment scheduling

10%10% Answering services


Showcase

Portfolio

  • Demand Generation Bulgaria
    Case study

    Demand Generation Bulgaria

  • Qualification of Leads
    Case study

    Qualification of Leads

  • Lead Generation and Customer Support - EMEA
    Case study

    Lead Generation and Customer Support - EMEA

  • IT Recruitment & Relocation
    Case study

    IT Recruitment & Relocation

  • Demand Generation
    Case study

    Demand Generation


FAQ

Frequently Asked Questions

  • Mercatus specializes in Voice Services.

  • The address of the Mercatus's headquarters is ulitsa Yakubitsa 19, Sofia, Bulgaria, BG, Sofia, Bulgaria.

  • The Mercatus hourly rate is < $25 / hr. Final cost is calculated individually for each project.

  • About 10 - 49 employees work at Mercatus.

  • The Mercatus was founded in 2018.

  • The Mercatus has been in business for 8 years.

  • Non-Voice BPO Focus of Mercatus is Customer Service (Email/Chat).

  • Mercatus uses B2B lead generation & qualification call center in work.