Billing, Refund and Connects Policy

This Policy summarizes billing rules for 7BE plans, Connects, and Verified Projects. It is incorporated into the 7BE Terms of Service. Checkout, an invoice, or a Project Order may provide additional product-specific terms; the document hierarchy in the Terms of Service controls conflicts.

1. Prices and Currency

Prices are shown in the currency displayed at checkout, normally US dollars. Taxes, payment-provider charges, foreign-exchange costs, and other fees are disclosed when applicable. A bank or payment provider may impose separate charges outside 7BE’s control.

7BE may change prices prospectively. A material change to an existing subscription renewal receives reasonable advance notice and applies no earlier than the next renewal after the notice period, except where law or a promotion states otherwise.

2. Agency Plans

Current plan features and prices are shown on the Pricing page and at checkout. Unless a checkout expressly states otherwise:

• Starter is a free Agency plan with the monthly Connects and features then displayed;
• 7BE Pro is billed at USD 500 per month;
• 7BE Partner is billed at USD 2,000 per month; and
• plan features, limits, and included Connects apply only to the relevant billing period.

Paid plans renew automatically for the selected monthly or annual term until canceled. The renewal date and amount appear at checkout or in account billing. A User authorizes recurring charges to the selected payment method.

3. Cancellation

A paid plan may be canceled through available account controls or by contacting billing@7be.io. Cancellation stops future renewal and takes effect at the end of the current paid term. Access to paid features and unused included Connects may end at that time.

There is no cancellation fee. A partial month or year is not refunded unless required by law, checkout expressly promises a refund, or 7BE materially fails to provide the purchased Service and cannot cure the failure.

4. Connects

Connects are limited platform credits used for specified marketplace actions, such as submitting a proposal. They are not money, stored value, property, securities, gift cards, or transferable currency; do not earn interest; and have no cash value.

Unless a purchase screen states otherwise:

• submitting one proposal costs 20 Connects regardless of the eligible Project brief’s budget;
• a one-time pack of 20 Connects costs USD 60;
• Starter includes 20 Connects per month, Pro includes 200, and Partner includes 800;
• subscription Connects expire at the end of the monthly allocation period and do not roll over; and
• separately purchased Connects expire 12 months after purchase.

Connects may not be sold, transferred, pooled across unrelated accounts, redeemed for cash, or used outside 7BE.

5. Connects Restoration and Refunds

Used Connects are normally nonrefundable because they purchase the opportunity to submit or access the specified feature, not selection or a Project.

7BE will restore Connects when it cancels an eligible brief before meaningful Agency participation because the brief was fraudulent, duplicated, materially ineligible, or posted in error. 7BE may also restore Connects for a documented 7BE technical error or as expressly stated for a promotion.

Connects are not restored merely because a proposal was declined, received no response, the Buyer selected another Agency, the brief closed after valid participation, or the Agency changed its mind.

A one-time Connects purchase may be refunded only when required by law, charged in error, duplicated, or unusable because of a material 7BE failure that 7BE cannot cure. Refund requests must be sent promptly to billing@7be.io with the transaction reference. Connects associated with a refund may be removed.

6. Verified Project Funding

The Buyer funds 100% of Project Funds through the designated payment provider before work begins. The provider holds and processes the funds under its terms. 7BE is not a bank or licensed escrow company.

Unless the Project Order expressly defines objective divisible partial payment, 100% of Project Funds are released to the Agency only after final Verification results in Pass and a timely Verification Dispute is resolved.

After Final Fail, Project Funds and outcome-contingent 7BE buyer fees are returned to the Buyer. Nonrecoverable third-party transaction, network, foreign-exchange, or chargeback fees may be deducted only when permitted by law and clearly disclosed before funding.

Subscriptions and Connects are separate from Project Funds and are not automatically refunded because a proposal was unsuccessful or a Project failed Verification.

7. Payment Failures, Chargebacks, and Fraud

If a charge fails, 7BE may retry the payment, request an updated method, suspend paid functionality, or cancel renewal. Users must not initiate a chargeback for a valid charge without first giving 7BE a reasonable opportunity to investigate.

7BE and payment providers may delay charges, refunds, transfers, or payouts for identity, sanctions, fraud, security, legal, reserve, or chargeback review. False payment information, abusive chargebacks, or payment evasion may result in restriction or termination.

8. Taxes and Invoices

Users are responsible for taxes imposed on their purchase, income, or services, excluding taxes on 7BE’s net income. 7BE or its payment provider may collect tax information, withhold amounts, issue tax forms, or charge required sales, use, VAT, GST, or similar taxes.

Invoices and receipts are provided electronically. Users must keep legal name, billing address, tax status, and tax identifiers current.

9. Promotions and Trials

A promotion, credit, discount, or trial is governed by its displayed eligibility, duration, limits, and renewal terms. Unless stated otherwise, it is nontransferable, cannot be combined, has no cash value, and may be withdrawn for abuse.

If a trial converts to a paid plan, the amount and conversion date must be disclosed before enrollment. A User may cancel before conversion to avoid the charge.

10. Billing Disputes

Report a suspected billing error to billing@7be.io within 60 days after the charge or statement, or sooner if required by a payment-provider rule. Include the account, transaction reference, amount, date, and reason.

7BE will investigate and provide the result or a status update within a reasonable period. This process does not limit non-waivable rights.

11. Contact

Billing and refund questions: billing@7be.io
Legal notices: legal@7be.io

7BE Inc.
2055 Limestone Road, Suite 200-C
Wilmington, Delaware 19808, USA