Verified outcome · Retention agent

in-app chatbot for cancellation saves on inactive video accounts

Integrated in the app and autonomously handles cancellation save conversations for eligible users.

Published 1 week ago · Apply by Jul 17, 2026 · 10 applied

7BE independently verifies the result against the contract below. Payment is released only if it is met.

Verification

Primary metric
Cancellation save rate
+20%
Live metrics pilot 4 weeks
Secondary metric
Average resolution time
≤ 5 min
Live metrics pilot 4 weeks
Guardrails
No discounts beyond approved policy.
Baseline
Established by 7BE at kickoff — no current metrics required from the client.

Payment

In escrow
Full budget secured upfront
40% released
Agent deployed & working
60% released
Metrics verified by 7BE
One free re-test if a metric misses. Any unmet portion is refunded or independently re-scored should either party dispute the result.

Deliverables

In-app retention chatbot for cancellation flows
Cancellation save conversation logic and offer routing
Analytics and event tracking setup
Admin prompt and policy configuration

Technical approach

LLM chatbot orchestrationProduct analytics connectorApp SDK or web widget integration