An agency has already been hired for this project
AI support agent for HVAC company
Deployed support agent is integrated, responds autonomously and passes the acceptance scenario suite
7BE independently verifies the result against the contract below. Payment is released only if it is met.
Verification
Primary metric
Scenario success rate
≥ 95%
Secondary metric
Average first response time
≤ 10 seconds
Guardrails
No discounts beyond approved policy.
Baseline
Established by 7BE at kickoff — no current metrics required from the client.
Payment
In escrow
Full budget secured upfront
40% released
Agent deployed & working
60% released
Metrics verified by 7BE
One free re-test if a metric misses. Any unmet portion is refunded or independently re-scored should either party dispute the result.
Deliverables
HVAC customer support chatbot
Intent and FAQ response flows
Escalation and contact capture flow
Admin knowledge-base update workflow
Technical approach
LLM-based support orchestrationWebsite chat integrationKnowledge-base grounding