fleet managers whatsapp bot for gps tracker offline issues
WhatsApp bot is integrated and resolves or correctly escalates GPS tracker offline support requests autonomously.
7BE independently verifies the result against the contract below. Payment is released only if it is met.
Verification
Primary metric
Scenario success rate
≥ 95%
Secondary metric
First response time
≤ 30 seconds
Guardrails
No discounts beyond approved policy.
Baseline
Established by 7BE at kickoff — no current metrics required from the client.
Payment
In escrow
Full budget secured upfront
40% released
Agent deployed & working
60% released
Metrics verified by 7BE
One free re-test if a metric misses. Any unmet portion is refunded or independently re-scored should either party dispute the result.
Deliverables
WhatsApp support bot for fleet managers
Offline issue diagnosis and troubleshooting flows
Escalation handoff to human support
Admin knowledge and response configuration
Technical approach
LLM-based support orchestrationWhatsApp Business API integrationKnowledge base and escalation rules