Verified outcome · Support agent

main line bot for Dynamics 365 migration calls

Integrated with the main line and runs autonomously with live call routing, message capture and human escalation

Published 5 days ago · Apply by Aug 6, 2026 · 10 applied

7BE independently verifies the result against the contract below. Payment is released only if it is met.

Verification

Primary metric
Call handling success rate
≥ 95%
Scenario testing at acceptance
Secondary metric
Average answer time
≤ 30 seconds
Scenario testing at acceptance
Guardrails
No discounts beyond approved policy.
Baseline
Established by 7BE at kickoff — no current metrics required from the client.

Payment

In escrow
Full budget secured upfront
40% released
Agent deployed & working
60% released
Metrics verified by 7BE
One free re-test if a metric misses. Any unmet portion is refunded or independently re-scored should either party dispute the result.

Deliverables

Main line voice agent for Dynamics 365 migration calls
Call routing and escalation flow
Migration FAQ and message capture logic
Admin prompt and call outcome dashboard

Technical approach

Telephony voice agent stackDynamics 365 knowledge and routing integrationScenario-based QA testing