dealers whatsapp bot for tile delivery status questions
Integrated with WhatsApp and the order status source and runs autonomously for dealer delivery status requests.
7BE independently verifies the result against the contract below. Payment is released only if it is met.
Verification
Primary metric
Scenario success rate for dealer delivery status requests on WhatsApp
≥ 95%
Secondary metric
Average first response time
≤ 30 seconds
Guardrails
No discounts beyond approved policy.
Baseline
Established by 7BE at kickoff — no current metrics required from the client.
Payment
In escrow
Full budget secured upfront
40% released
Agent deployed & working
60% released
Metrics verified by 7BE
One free re-test if a metric misses. Any unmet portion is refunded or independently re-scored should either party dispute the result.
Deliverables
WhatsApp delivery status chatbot for dealers
Order lookup and status response flow
Fallback and human handoff flow
Admin configuration for FAQs and routing
Technical approach
WhatsApp Business API integrationLLM-based support agent with guardrailsOrder system or ERP API connection