Verified outcome · Support agent

cut outage status calls with an sms bot

Integrated with the outage status source and telephony or SMS systems and the SMS bot answers status requests autonomously in production.

Published 2 days ago · Apply by Aug 10, 2026 · 10 applied

7BE independently verifies the result against the contract below. Payment is released only if it is met.

Verification

Primary metric
Outage status call volume
-20%
Live metrics pilot 4 weeks
Secondary metric
SMS self-service resolution rate
≥ 70%
Live metrics pilot 4 weeks
Guardrails
No discounts beyond approved policy.
Baseline
Established by 7BE at kickoff — no current metrics required from the client.

Payment

In escrow
Full budget secured upfront
40% released
Agent deployed & working
60% released
Metrics verified by 7BE
One free re-test if a metric misses. Any unmet portion is refunded or independently re-scored should either party dispute the result.

Deliverables

SMS outage status chatbot
Outage status data integration
Conversation flows for status lookup and escalation
Reporting dashboard for call deflection and resolution

Technical approach

LLM-based SMS workflowTelephony and SMS connector integrationKnowledge and status feed grounding