Verified outcome · Retention agent

saves downgrade requests in our Zendesk inbox

Integrated with Zendesk and autonomously handles downgrade request conversations with retention flows and agent handoff.

Published 8 hours ago · Apply by Aug 12, 2026 · 0 applied

7BE independently verifies the result against the contract below. Payment is released only if it is met.

Verification

Primary metric
saved downgrade request rate
+20%
Live metrics pilot 4 weeks
Secondary metric
average first response time
≤ 2 min
Live metrics pilot 4 weeks
Guardrails
No discounts beyond approved policy.
Baseline
Established by 7BE at kickoff — no current metrics required from the client.

Payment

In escrow
Full budget secured upfront
40% released
Agent deployed & working
60% released
Metrics verified by 7BE
One free re-test if a metric misses. Any unmet portion is refunded or independently re-scored should either party dispute the result.

Deliverables

Zendesk retention chatbot for downgrade requests
Save offer and objection-handling conversation flows
CRM or ticket tagging and escalation rules
Admin prompt and knowledge update panel

Technical approach

LLM-based chat agent in ZendeskRetention playbooks and business rulesAnalytics connector for QA measurement