Verified outcome · Support agent

client staff bot in Teams for laptop setup help

Deployed in Microsoft Teams, connected to the approved knowledge source and able to respond autonomously or hand off correctly.

Published 5 days ago · Apply by Sep 4, 2026 · 10 applied

7BE independently verifies the result against the contract below. Payment is released only if it is met.

Verification

Primary metric
Scenario success rate for laptop setup support in Microsoft Teams
≥ 95%
Scenario testing at acceptance
Secondary metric
Average first response time
≤ 15 seconds
Scenario testing at acceptance
Guardrails
No discounts beyond approved policy.
Baseline
Established by 7BE at kickoff — no current metrics required from the client.

Payment

In escrow
Full budget secured upfront
40% released
Agent deployed & working
60% released
Metrics verified by 7BE
One free re-test if a metric misses. Any unmet portion is refunded or independently re-scored should either party dispute the result.

Deliverables

Microsoft Teams support chatbot
Laptop setup and troubleshooting conversation flows
Knowledge base ingestion and admin update workflow

Technical approach

LLM chatbot with retrievalMicrosoft Teams integrationKnowledge base grounding and guardrails