Verified outcome · Support agent

installers phone bot for antenna setup and RMA questions

Deployed phone agent answers antenna setup and RMA calls autonomously and passes the acceptance scenario run.

Published 5 days ago · Apply by Sep 4, 2026 · 10 applied

7BE independently verifies the result against the contract below. Payment is released only if it is met.

Verification

Primary metric
Scenario success rate
≥ 95%
Scenario testing at acceptance
Secondary metric
Average call handling time
≤ 4 min
Scenario testing at acceptance
Guardrails
No discounts beyond approved policy.
Baseline
Established by 7BE at kickoff — no current metrics required from the client.

Payment

In escrow
Full budget secured upfront
40% released
Agent deployed & working
60% released
Metrics verified by 7BE
One free re-test if a metric misses. Any unmet portion is refunded or independently re-scored should either party dispute the result.

Deliverables

Installer phone voice agent
Antenna setup call flows
RMA troubleshooting and intake flow
Knowledge base and admin prompt configuration

Technical approach

LLM voice agent stackTelephony integrationRetrieval-based knowledge grounding