Applications completed for this project
customer Slack bot for renewal saves on broken CRM syncs
Slack bot is deployed, connected to the required systems and handles renewal-save workflows autonomously or escalates correctly.
7BE independently verifies the result against the contract below. Payment is released only if it is met.
Verification
Primary metric
Scenario success rate
≥ 95%
Secondary metric
Average response time to first actionable guidance
≤ 2 min
Guardrails
No discounts beyond approved policy.
Baseline
Established by 7BE at kickoff — no current metrics required from the client.
Payment
In escrow
Full budget secured upfront
40% released
Agent deployed & working
60% released
Metrics verified by 7BE
One free re-test if a metric misses. Any unmet portion is refunded or independently re-scored should either party dispute the result.
Deliverables
Slack renewal support bot
Broken CRM sync detection and guidance flows
Escalation and handoff workflow
Admin prompt and knowledge update setup
Technical approach
LLM-based Slack agentCRM and Slack API integrationRule-backed escalation logic