Verified outcome · Support agent

pilot helpline voice agent for ADS-B setup questions

Deployed pilot voice agent answers ADS-B setup questions autonomously and completes configured escalation when needed.

Published 1 week ago · Apply by Sep 24, 2026 · 10 applied

7BE independently verifies the result against the contract below. Payment is released only if it is met.

Verification

Primary metric
Scenario success rate for ADS-B setup support calls
≥ 95%
Scenario testing at acceptance
Secondary metric
Average handle time
≤ 6 min
Scenario testing at acceptance
Guardrails
No discounts beyond approved policy.
Baseline
Established by 7BE at kickoff — no current metrics required from the client.

Payment

In escrow
Full budget secured upfront
40% released
Agent deployed & working
60% released
Metrics verified by 7BE
One free re-test if a metric misses. Any unmet portion is refunded or independently re-scored should either party dispute the result.

Deliverables

Pilot helpline voice agent for ADS-B setup questions
Call flow for troubleshooting, escalation and fallback
Knowledge base for ADS-B setup guidance
Admin dashboard for call review and prompt updates

Technical approach

Telephony voice agent stack with speech-to-text and text-to-speechRetrieval over ADS-B setup documentationScenario-based QA and call analytics