In Africa Connect

BPO - Call Center
Cape Town Founded 2011

Overview

About agency


Offices

Locations (1)

Headquarters

Cape Town

Bosten, Cape Town, South Africa


Expertise

Focus

Services

33%33% Non-Voice BPO & Back Office Services

33%33% Voice Services

19%19% Direct Marketing

15%15% Market Research

Industries

75%75% Consumer products & services

15%15% Business services

10%10% Telecommunications

Client Sizes

50%50% Midmarket ($10M - $1B)

50%50% Small Business (<$10M)

50% Midmarket ($10M - $1B)

Direct Marketing Focus

80%80% Telemarketing

20%20% Other direct marketing

Market Research Focus

50%50% Customer Loyalty

20%20% Surveys

15%15% Data Analysis

15%15% Data Reporting

Non-Voice BPO Focus

30%30% Customer Service (Email/Chat)

30%30% Online Customer Support

15%15% Virtual Assistant

10%10% Data Entry & Processing

10%10% Other Back Office Services

5% Knowledge Process Outsourcing (KPO)

Call Centers

40%40% Customer support/experience

20%20% Surveys and market research

15%15% B2C Telemarketing & telesales

15%15% Other inbound services

10%10% Inbound appointment scheduling


Showcase

Portfolio

  • Call Centre Specialists
    Case study

    Call Centre Specialists


FAQ

Frequently Asked Questions

  • In Africa Connect specializes in Non-Voice BPO & Back Office Services.
  • In Africa Connect works in Consumer products & services and Business services industries.
  • In Africa Connect usually partners with Midmarket ($10M - $1B), Small Business (<$10M) agencies.
  • The address of the In Africa Connect's headquarters is Bosten, Cape Town, South Africa.
  • The In Africa Connect hourly rate is $200 - $299. Final cost is calculated individually for each project.
  • About 10 - 49 employees work at In Africa Connect.
  • The In Africa Connect was founded in 2011.
  • The In Africa Connect has been in business for 15 years.
  • Direct Marketing Focus of In Africa Connect is Telemarketing.
  • Market Research Focus of In Africa Connect is Customer Loyalty.
  • Non-Voice BPO Focus of In Africa Connect is Customer Service (Email/Chat).
  • In Africa Connect uses Customer support/experience call center in work.