Verified outcome · Support agent

Drain cleaning call handling bot

The agent is integrated with the phone line and runs autonomously on live calls.

Published 1 month ago · Apply by Jul 9, 2026 · 6 applied

7BE independently verifies the result against the contract below. Payment is released only if it is met.

Verification

Primary metric
Call handling rate
95%
Scenario testing pilot 1 wk
Guardrails
No discounts beyond approved policy.
Baseline
Established by 7BE at kickoff — no current metrics required from the client.

Payment

In escrow
Full budget secured upfront
40% released
Agent deployed & working
60% released
Metrics verified by 7BE
One free re-test if a metric misses. Any unmet portion is refunded or independently re-scored should either party dispute the result.

Deliverables

Microsoft Teams support bot for VoIP issues
VoIP troubleshooting conversation flows
Escalation handoff to IT support
Admin content update panel

Technical approach

Microsoft Teams Bot FrameworkLLM with retrieval over IT support contentTicketing or email escalation integration