Applications completed for this project
Drain cleaning call handling bot
The agent is integrated with the phone line and runs autonomously on live calls.
7BE independently verifies the result against the contract below. Payment is released only if it is met.
Verification
Primary metric
Call handling rate
95%
Guardrails
No discounts beyond approved policy.
Baseline
Established by 7BE at kickoff — no current metrics required from the client.
Payment
In escrow
Full budget secured upfront
40% released
Agent deployed & working
60% released
Metrics verified by 7BE
One free re-test if a metric misses. Any unmet portion is refunded or independently re-scored should either party dispute the result.
Deliverables
Microsoft Teams support bot for VoIP issues
VoIP troubleshooting conversation flows
Escalation handoff to IT support
Admin content update panel
Technical approach
Microsoft Teams Bot FrameworkLLM with retrieval over IT support contentTicketing or email escalation integration