Verified outcome · Support agent

answers EV charger fault codes on whatsapp

WhatsApp chatbot is deployed, connected to the approved knowledge source and responds autonomously to user fault code questions.

Published 4 days ago · Apply by Aug 7, 2026 · 10 applied

7BE independently verifies the result against the contract below. Payment is released only if it is met.

Verification

Primary metric
Scenario success rate
≥ 95%
Scenario testing at acceptance
Secondary metric
Average first response time
≤ 30 seconds
Scenario testing at acceptance
Guardrails
No discounts beyond approved policy.
Baseline
Established by 7BE at kickoff — no current metrics required from the client.

Payment

In escrow
Full budget secured upfront
40% released
Agent deployed & working
60% released
Metrics verified by 7BE
One free re-test if a metric misses. Any unmet portion is refunded or independently re-scored should either party dispute the result.

Deliverables

WhatsApp support chatbot for EV charger fault codes
Fault code diagnosis and guidance flow
Knowledge base for charger models and error codes
Admin handoff and update guide

Technical approach

LLM support agent with retrievalWhatsApp Business API integrationStructured fault code knowledge base