answers EV charger fault codes on whatsapp
WhatsApp chatbot is deployed, connected to the approved knowledge source and responds autonomously to user fault code questions.
7BE independently verifies the result against the contract below. Payment is released only if it is met.
Verification
Primary metric
Scenario success rate
≥ 95%
Secondary metric
Average first response time
≤ 30 seconds
Guardrails
No discounts beyond approved policy.
Baseline
Established by 7BE at kickoff — no current metrics required from the client.
Payment
In escrow
Full budget secured upfront
40% released
Agent deployed & working
60% released
Metrics verified by 7BE
One free re-test if a metric misses. Any unmet portion is refunded or independently re-scored should either party dispute the result.
Deliverables
WhatsApp support chatbot for EV charger fault codes
Fault code diagnosis and guidance flow
Knowledge base for charger models and error codes
Admin handoff and update guide
Technical approach
LLM support agent with retrievalWhatsApp Business API integrationStructured fault code knowledge base