Verified outcome · Support agent

in-app bot for customer admins with sync errors

Integrated in the app and able to handle sync error support flows autonomously

Published 2 weeks ago · Apply by Sep 16, 2026 · 10 applied

7BE independently verifies the result against the contract below. Payment is released only if it is met.

Verification

Primary metric
Scenario success rate for sync error diagnosis and guidance
≥ 95%
Scenario testing at acceptance
Secondary metric
Average resolution time
≤ 5 min
Scenario testing at acceptance
Guardrails
No discounts beyond approved policy.
Baseline
Established by 7BE at kickoff — no current metrics required from the client.

Payment

In escrow
Full budget secured upfront
40% released
Agent deployed & working
60% released
Metrics verified by 7BE
One free re-test if a metric misses. Any unmet portion is refunded or independently re-scored should either party dispute the result.

Deliverables

In-app admin support chatbot
Sync error diagnosis and guidance flows
Escalation and handoff logic
Admin knowledge-base management setup

Technical approach

LLM support agent with retrievalApp widget integrationKnowledge base and scenario testing