Applications completed for this project
in-app bot for customer admins with sync errors
Integrated in the app and able to handle sync error support flows autonomously
7BE independently verifies the result against the contract below. Payment is released only if it is met.
Verification
Primary metric
Scenario success rate for sync error diagnosis and guidance
≥ 95%
Secondary metric
Average resolution time
≤ 5 min
Guardrails
No discounts beyond approved policy.
Baseline
Established by 7BE at kickoff — no current metrics required from the client.
Payment
In escrow
Full budget secured upfront
40% released
Agent deployed & working
60% released
Metrics verified by 7BE
One free re-test if a metric misses. Any unmet portion is refunded or independently re-scored should either party dispute the result.
Deliverables
In-app admin support chatbot
Sync error diagnosis and guidance flows
Escalation and handoff logic
Admin knowledge-base management setup
Technical approach
LLM support agent with retrievalApp widget integrationKnowledge base and scenario testing