Verified outcome · Support agent

troubleshoots branch wifi outages on our support line

Integrated with the support line and able to handle Wi-Fi outage calls autonomously, with escalation to a human agent when required.

Published 1 week ago · Apply by Sep 28, 2026 · 10 applied

7BE independently verifies the result against the contract below. Payment is released only if it is met.

Verification

Primary metric
Scenario success rate
≥ 95%
Scenario testing at acceptance
Secondary metric
Average time to resolution path
≤ 6 min
Scenario testing at acceptance
Guardrails
No discounts beyond approved policy.
Baseline
Established by 7BE at kickoff — no current metrics required from the client.

Payment

In escrow
Full budget secured upfront
40% released
Agent deployed & working
60% released
Metrics verified by 7BE
One free re-test if a metric misses. Any unmet portion is refunded or independently re-scored should either party dispute the result.

Deliverables

Voice support agent for branch Wi-Fi outage calls
Troubleshooting and escalation call flows
Knowledge base and decision tree setup
Call analytics and admin reporting

Technical approach

LLM voice agent stackTelephony integrationKnowledge retrieval and workflow routing