troubleshoots branch wifi outages on our support line
Integrated with the support line and able to handle Wi-Fi outage calls autonomously, with escalation to a human agent when required.
7BE independently verifies the result against the contract below. Payment is released only if it is met.
Verification
Primary metric
Scenario success rate
≥ 95%
Secondary metric
Average time to resolution path
≤ 6 min
Guardrails
No discounts beyond approved policy.
Baseline
Established by 7BE at kickoff — no current metrics required from the client.
Payment
In escrow
Full budget secured upfront
40% released
Agent deployed & working
60% released
Metrics verified by 7BE
One free re-test if a metric misses. Any unmet portion is refunded or independently re-scored should either party dispute the result.
Deliverables
Voice support agent for branch Wi-Fi outage calls
Troubleshooting and escalation call flows
Knowledge base and decision tree setup
Call analytics and admin reporting
Technical approach
LLM voice agent stackTelephony integrationKnowledge retrieval and workflow routing