An agency has already been hired for this project
AI support voice agent for AC company
Deployed voice agent answers inbound support calls and completes the approved call flows autonomously.
7BE independently verifies the result against the contract below. Payment is released only if it is met.
Verification
Primary metric
Successful call handling rate
≥ 95%
Secondary metric
Average time to first useful response
≤ 15 seconds
Guardrails
No discounts beyond approved policy.
Baseline
Established by 7BE at kickoff — no current metrics required from the client.
Payment
In escrow
Full budget secured upfront
40% released
Agent deployed & working
60% released
Metrics verified by 7BE
One free re-test if a metric misses. Any unmet portion is refunded or independently re-scored should either party dispute the result.
Deliverables
Inbound support voice agent
Call routing and escalation flow
AC company knowledge base setup
Admin prompt and response tuning
Technical approach
LLM voice agent stackTelephony integrationKnowledge base retrieval