reduce support tickets with a Slack bot for workflow errors
Deployed in Slack, connected to the workflow knowledge source and able to answer workflow error questions autonomously.
7BE independently verifies the result against the contract below. Payment is released only if it is met.
Verification
Primary metric
Support ticket volume for workflow errors
-20%
Secondary metric
Containment rate
≥ 70%
Guardrails
No discounts beyond approved policy.
Baseline
Established by 7BE at kickoff — no current metrics required from the client.
Payment
In escrow
Full budget secured upfront
40% released
Agent deployed & working
60% released
Metrics verified by 7BE
One free re-test if a metric misses. Any unmet portion is refunded or independently re-scored should either party dispute the result.
Deliverables
Slack support bot for workflow errors
Knowledge base and retrieval setup
Escalation and handoff flow
Admin prompt and response tuning
Technical approach
Slack app integrationLLM with retrieval-augmented generationAnalytics and support system connector