WhatsApp bot for visa document status questions
Integrated with WhatsApp and able to answer status questions autonomously or route unsupported cases to human support
7BE independently verifies the result against the contract below. Payment is released only if it is met.
Verification
Primary metric
Scenario success rate for visa document status inquiries on WhatsApp
≥ 95%
Secondary metric
Average response time
≤ 15 seconds
Guardrails
No discounts beyond approved policy.
Baseline
Established by 7BE at kickoff — no current metrics required from the client.
Payment
In escrow
Full budget secured upfront
40% released
Agent deployed & working
60% released
Metrics verified by 7BE
One free re-test if a metric misses. Any unmet portion is refunded or independently re-scored should either party dispute the result.
Deliverables
WhatsApp support chatbot for visa document status questions
Status lookup and response flow
Fallback and human handoff flow
Admin guide for supported question types
Technical approach
LLM-based retrieval and workflow orchestrationWhatsApp Business API integrationSecure status data access