Verified outcome · Support agent

CIO line voice agent for ERP rescue inquiries

Deployed voice agent answers ERP rescue inquiries by phone and handles or routes them autonomously.

Published vor 15 Stunden · Apply by Aug 11, 2026 · 7 applied

7BE independently verifies the result against the contract below. Payment is released only if it is met.

Verification

Primary metric
Scenario success rate
≥ 95%
Scenario testing at acceptance
Secondary metric
Average time to route or resolve
≤ 3 min
Scenario testing at acceptance
Guardrails
No discounts beyond approved policy.
Baseline
Established by 7BE at kickoff — no current metrics required from the client.

Payment

In escrow
Full budget secured upfront
40% released
Agent deployed & working
60% released
Metrics verified by 7BE
One free re-test if a metric misses. Any unmet portion is refunded or independently re-scored should either party dispute the result.

Deliverables

ERP rescue inquiry voice agent
Call routing and escalation flow
Knowledge base for ERP incident responses
Admin prompt and configuration package

Technical approach

LLM voice pipelineTelephony integrationKnowledge-grounded response design