AI support agent for billing questions
The billing support chatbot is deployed, connected to the approved knowledge source and handles billing questions autonomously with escalation when required.
7BE independently verifies the result against the contract below. Payment is released only if it is met.
Verification
Primary metric
Scenario success rate for billing support conversations
≥ 95%
Secondary metric
Average first response time
≤ 10 seconds
Guardrails
No discounts beyond approved policy.
Baseline
Established by 7BE at kickoff — no current metrics required from the client.
Payment
In escrow
Full budget secured upfront
40% released
Agent deployed & working
60% released
Metrics verified by 7BE
One free re-test if a metric misses. Any unmet portion is refunded or independently re-scored should either party dispute the result.
Deliverables
Billing support chatbot
Billing question and escalation flows
Knowledge-base integration
Admin prompt and response controls
Technical approach
LLM-based chat agentKnowledge retrieval pipelineWeb widget or help desk integration