Applications completed for this project
resident app bot for fob access and gate issues
Integrated in the resident app and runs autonomously for fob access and gate issue support, with human handoff for unresolved cases.
7BE independently verifies the result against the contract below. Payment is released only if it is met.
Verification
Primary metric
Scenario success rate
≥ 95%
Secondary metric
Average first response time
≤ 30 seconds
Guardrails
No discounts beyond approved policy.
Baseline
Established by 7BE at kickoff — no current metrics required from the client.
Payment
In escrow
Full budget secured upfront
40% released
Agent deployed & working
60% released
Metrics verified by 7BE
One free re-test if a metric misses. Any unmet portion is refunded or independently re-scored should either party dispute the result.
Deliverables
Resident support chatbot for fob access and gate issues
Troubleshooting and escalation conversation flows
Knowledge base and admin update panel
Technical approach
LLM-powered chat workflowResident app integrationHelp desk or property management system handoff