phone agent for service contract save calls on PLC issues
Deployed phone agent answers calls, follows the approved retention flow, captures required details and escalates to a human when needed.
7BE independently verifies the result against the contract below. Payment is released only if it is met.
Verification
Primary metric
Call-flow success rate on PLC issue retention scenarios
≥ 95%
Secondary metric
Average handle time
≤ 6 min
Guardrails
No discounts beyond approved policy.
Baseline
Established by 7BE at kickoff — no current metrics required from the client.
Payment
In escrow
Full budget secured upfront
40% released
Agent deployed & working
60% released
Metrics verified by 7BE
One free re-test if a metric misses. Any unmet portion is refunded or independently re-scored should either party dispute the result.
Deliverables
Inbound voice retention agent for PLC issue calls
Call flow for contract save, objection handling and escalation
CRM or ticket logging for call outcomes
Admin prompt and knowledge-base configuration
Technical approach
LLM voice agent stackTelephony integrationCRM or help desk integration