Reviews only from real orders
On 7BE only the buyer of a real order can review a store, and the store cannot delete what they write. Shoppers, and the AI assistants they ask, get reviews they can trust.
From an order to a review AI can check
- 01
The store adds its orders
The WooCommerce plugin sends completed orders; any store can upload an order export. Only stores proven to be the owner's may ask buyers: Shopify and WooCommerce through the 7BE app, any other store by a code on its site.
- 02
7BE asks each buyer once
A few days after the order, 7BE emails the buyer a one-time link, and one reminder. The link is the proof: it went only to that order's email.
- 03
The buyer rates the store
And the products, if they like. The review goes on the store's public profile at once, marked as a verified order, with the buyer's chosen name and the month of the order.
- 04
AI gets checked reviews
Profiles carry the reviews as structured data, and the same reviews are open as JSON, so assistants such as ChatGPT can tell a checked review from an anonymous one.
Rules for stores
A store accepts these when it turns verified reviews on.
- Add every order from a period, or let the plugin send them all. Do not pick the buyers you expect to be happy.
- Do not pay, discount or reward anyone for a review or for a good rating, and do not write reviews of your own store or a rival's.
- Your store's privacy notice says buyers may be asked for a review by a service like 7BE.
- You cannot delete or edit a review. You can reply in public, and report a review to 7BE if it is not from a real buyer, is abusive or shares personal details.
- If these rules are broken, 7BE may remove reviews, stop requests and mark the profile.
- For your buyers' data you are the controller and 7BE your processor, under the data processing addendum.
Rules for reviews
What a buyer agrees to when they publish a review.
- Write about your own order: delivery, quality, how the store answered.
- Leave out links, phone numbers and email addresses. A review that has them waits for a person at 7BE before it goes up.
- No hate, threats or other people's personal details.
- You can ask 7BE to take your review down at any time: write to info@7be.io from the email the request went to.
- One click in any request stops review requests from every store on 7BE.
Questions
Can a store hide bad reviews?
No. Reviews go up as soon as they are written. A store can reply in public or report a review; only 7BE decides on a report, and the review stays up until it does.
Why can't anyone write a review?
Because then anyone could, including the store and its rivals. A 7BE review needs a link that went to the buyer of a real order.
What does 7BE keep about buyers?
The buyer's email and name are used for the request and one reminder, and deleted from the request 120 days after it is sent. The review keeps the name the buyer chose. Details are in the privacy policy.
Can I show the reviews on my own site?
Yes: the cabinet gives a widget with the rating and the latest reviews, and a badge image for footers and emails. Both link to the store's profile on 7BE.
See what AI recommends to your shoppers
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